General Sales Conditions

These General Sales Conditions govern the purchase of products available on Cimusa Shop.

Seller Information

The website is managed by Cimusa Shop. Full seller details, including company name, registered office, VAT number and contact information, will be provided in the commercial and tax documents related to the order.

Products

Products on the website are described as accurately as possible through images, texts, materials, variants and information available on each product page.

As some items are handmade, small differences between the photographed product and the product received should not be considered defects, but natural characteristics of artisanal craftsmanship.

Prices

All prices are shown in euros (€). Shipping costs, promotions or discounts are displayed during checkout before the order is confirmed.

Orders

An order is considered received when the customer completes the checkout process and receives confirmation that the order has been registered.

Cimusa Shop reserves the right to cancel or refuse orders in case of product unavailability, evident pricing errors, incomplete information or payment issues.

Payments

Payments can be made using the methods available at checkout, including credit card, PayPal and any other payment systems activated on the website.

The order is processed after successful payment confirmation.

Shipping

Orders are shipped to the address provided by the customer during checkout. Preparation and delivery times may vary depending on product availability and destination.

Estimated shipping times may be shown on the product page, during checkout or communicated after the order.

Right of Withdrawal

The customer may exercise the right of withdrawal within the terms provided by applicable law, except for exclusions applying to customized, made-to-order or clearly personalized products.

To request a return or receive support, customers may contact customer service through the details provided on the Contact page.

Personalized Products

Personalized, made-to-order or custom-configured products may not be eligible for withdrawal, except in case of defects or non-conformity.

Customer Support

For questions about orders, payments, shipping or returns, customers can contact customer service through the channels listed on the website.