Customer Service

Cimusa Shop customer service is available to support you before, during and after your purchase.

How We Can Help

You can contact us for information about products, availability, orders, payments, shipping, returns, exchanges or requests related to personalized jewels.

Orders

To receive support for an existing order, please include your order number and the email address used during checkout.

Products and Customization

If you have questions about sizes, materials, colors, variants or customization, you can contact us before purchasing: we will help you choose the most suitable product.

Response Times

We aim to respond to all requests as quickly as possible. Response times may vary during busy periods, holidays, collection launches or events.

Contacts

You can reach us through the Contact page or at the email address listed on the website.